Privacy Policy

Privacy Policy — Mastrada

This Privacy Policy explains how PT Mastrada (“Mastrada”, “we”, “us”) collects, uses, stores, shares, and protects personal data when you visit

www.mastrada.com and/or interact with our services.

Mastrada provides commercial kitchen and laundry equipment solutions along with end-to-end services such as consultation/design, installation, maintenance, training, and after-sales support.

1) Data Controller & How to Contact Us

Data Controller: PT Mastrada
Address: Jl. Musi No.20, Cideng, Kecamatan Gambir, Kota Jakarta Pusat, DKI Jakarta 10150
Phone: 021-29851000
Email: info@mastrada.com

We also provide a quick contact channel through a WhatsApp (wa.me) link on the website.

2) Scope

This policy applies to:

  • Visitors to mastrada.com

  • Prospective and business clients (hotels, restaurants, hospitals, catering, laundry, residences/offices, etc.)

  • Users registering for consultations/demos/appointments (“Seeing is Believing / Make an Appointment / Consultation Now”)

  • Newsletter subscribers (“Subscribe to Our Newsletter”)

  • Event participants (if registration is available via the website)

3) Data We Collect

We may collect the following data (depending on how you interact with us):

A. Data you provide directly

  • Identity & contact details: name, email, phone number, job title, company name

  • Needs-related information: business category, kitchen/laundry requirements, preferred brands/equipment types, project location

  • Communication content: messages submitted via contact forms, email correspondence, WhatsApp conversations, demo/appointment requests, quotation requests

  • Newsletter data: email address and communication preferences (if you subscribe)

B. Data collected automatically when you access the website

  • Device & usage data: IP address, device/browser type, pages viewed, access time, referrer, and server logs

  • Cookies/similar technologies (see Section 6)

C. Data from third parties (where relevant)

If you interact through third-party buttons/links (e.g., WhatsApp/wa.me), those third parties may process your data under their own policies.

4) Purposes & Legal Basis for Processing

We use personal data for the following purposes:

  • Responding to your questions and requests (contact, consultation, demo, appointments, information requests)

  • Preparing quotations and procuring kitchen/laundry solutions (including equipment/brand recommendations and planning)

  • Delivering services: installation, maintenance, repairs, after-sales support, technical training

  • Operational communications: schedule confirmations, service updates, request follow-ups

  • Newsletter and marketing communications (if you opt in), including articles/insights and event updates

  • Website security and improvements: usage analytics, fraud/abuse prevention, troubleshooting

  • Legal compliance and requests from authorized authorities

Processing is carried out based on your consent, the necessity to perform a business relationship/contract, legal obligations, and/or our legitimate interests—while respecting your rights.

5) Sharing Data with Third Parties

We do not sell your personal data. We may share data on a limited basis with:

  • Vendors/service providers (e.g., hosting, email, analytics, website management) to provide services on our behalf

  • Brand partners/principals or related parties for demos, technical support, warranty, or spare parts where necessary (proportionate to project needs)

  • Affiliates/group entities/branches to handle your requests based on location (where applicable)

  • Authorities where required by law or valid legal processes

If you click third-party links (e.g., WhatsApp/wa.me), any processing by those third parties is outside our control.

6) Cookies & Similar Technologies

We may use cookies/similar technologies to:

  • Maintain website functionality

  • Remember preferences (e.g., language)

  • Measure performance and understand website usage

You can configure your browser to reject cookies or notify you when cookies are being used. However, some website features may not function optimally.

7) Storage & Data Retention

We retain personal data as long as necessary to:

  • Respond to your requests and deliver services/perform contracts

  • Meet legal obligations (e.g., administrative/accounting requirements where applicable)

  • Maintain service records and after-sales support history

Once no longer required, data will be deleted or anonymized in accordance with internal retention policies and applicable laws.

8) Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure.

9) Your Rights as a Data Subject

In accordance with Indonesian data protection laws (including Law No. 27 of 2022 on Personal Data Protection), you may request:

  • Access to/confirmation of data processing

  • Correction or updating of inaccurate data

  • Withdrawal of consent (for consent-based processing)

  • Deletion of certain data (subject to applicable requirements and exceptions)

  • Objection to certain processing (where permitted by law)

To submit a request, please contact info@mastrada.com.
We may request identity verification for security purposes.

10) Cross-Border Data Transfers

If we use service providers that process data outside Indonesia (e.g., cloud infrastructure), we will take reasonable steps to ensure adequate safeguards in accordance with applicable regulations.

11) Children’s Privacy

Mastrada’s website and services are intended for business/professional purposes. We do not knowingly collect children’s personal data.

12) Links to Other Websites

Our website may contain links to third-party websites (e.g., WhatsApp). This Privacy Policy does not apply to those third-party websites.

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page, and the “Last updated” date will be revised accordingly.