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FAQ

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  1. Q: How can I order

    A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

    You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

  2. Q: Why should I buy online?
    A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.Traceability: You will have easy access to all of your previous orders any time you want.

    Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

  3. Q: What information should I input when ordering?
    A: our online ordering system will ask for all the important information you should submit.

  4. Q: Can I cancel my order?
    A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact marketing1@mastrada.biz

  5. Q: Do I have to order online?
    A: Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

  6. Q: Do you have the product in stock?
    A: All the products which are shown on our site are available. Order lead time depends on the products and quantities.

  7. Q: How to contact customer service?
    A: If you have question regarding our online store (ordering, account questions, technical questions), please contact marketing1@mastrada.biz

Q: Can I track my order?
A: We will send you the tracking code of the shipment when the parcel has been sent.

Q: Shipping time?
A: Shipping time will be confirmed on the order confirmation document.

Q: Shipping cost?
A: Shipping costs are dependent on your location and products on your order.

Q: Changing the shipping address?
A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

  1. Q: How do create an account?
    A: Go to this page https://www.mastrada.com/en/login and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
  2. Q: How can I retrieve my password?
    A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.
  3. Q: How do I change my personal details or email address?
    A: You can easily change all your information on your account. Go to login page (https://www.mastrada.com/en/login) and log in, then click “my account” and “edit”. Here you can change all your contact information.
  4. Q: Security
    A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.